Job Information
Job Description
Job Description:
- Provide IT related advisory services to the authorized Company requesters related to solution architecture domain.
- Understand and identify the requester’s requirements and assess the suitability of Data Center site as per the required parameters.
- Based on the requester’s scope, perform Project Management Services for the solutions.
- Ensure adherence to data centers’ SLA commitments, performance, service availability, response time, problem resolution.
- Operation Level Agreement (OLA) commitments, performance, availability, response time, problem resolution.
- Advise the requester on the required Data Center Certifications such as (ISO/ITIL).
- Assist in Resource Management for Data Center operations.
- Advise the requester on controlling & minimizing the running monthly expenditures (Capital and Operating expenditures) for Data Center Infrastructure (Electrical/Power/UPS/DG/BMS/Security/Fire Suppression/ etc.).
- Direct, manage and operate Production Data Center Environment & Disaster Recovery Environment.
- Direct, manage and operate Data Center facilities for overall IT and non-IT infrastructure including but not limited to Maintenance Plan and Operation Level Agreement.
- Upgrade both IT hardware and software environment and facilities infrastructure.
- Responsible for defining required level of physical protection in the Data Center.
- Define, design, implement, enhance, monitor and improve Data Center workflows, policies and procedures.
- Research and evaluate information of software and hardware systems.
- Resolve requester service support issues.
- Deployment of review systems to manage execution of projects on time and as per budgeted parameters on routine basis.
- Responsible for overall IT and non-IT infrastructure and IT operations including technology.
- Responsible for managing physical environment (maintaining, monitoring and reporting included).
- Responsible for defining and implementing procedures for physical access authorization and maintenance.
- Ensure User Management and control Access Card Activation services in consultation with the relevant parties.
- Problem Resolution/Troubleshooting.
- Supervise Material movement for all material entering/exiting from the Data Center and details about inventory.
- Review visitor details including name, time of entry and exit, entry authorized by, purpose of visit, etc as applicable.
- Review Incident reports leading to disruption, downtime, and security violations.
- Physical Infrastructure SLA compliance reports.
- Maintain Data Center Benchmarking and Performance Metrics KPIs.
- Measures to improve process efficiency with respect to the parameters of Uptime & Quality Service.
- Maintain Fixed Assets System information.
- This position will require shift work to include nights, weekends, and holidays based on 24×7×365 days per year.
- Any other work as assigned by the Supervisor or the Delegation of Power.
Qualification and Experience:
- Bachelor degree in Engineering /Computer Science /equivalent field or equivalent 8 years relevant work experience.
- Minimum two of the following Certifications: Accredited Tier Designer, Accredited Tier specialist, Accredited Operations specialist, TIA-942 Design Consultant CTDC, TIA-942
- Internal or external auditor CTIA.
- Experience in Data Center Infrastructure Architecture role, operate end-to-end Data Center across the complete lifecycle.
