Responsibilities:
-Management of Servers, Router, Switches and other Networking Components
-Work on Dynamics AX 2012 MODULES/MICROSOFT DYNAMICS 365 MODULES including the Service Management and Project accounting modules
-Backup of Crucial Servers and Data’s on defined schedules
-Support for ERP
-Analyzing patches / updates and installation of the same
-Provision of IT hardware to Clients
-Configuration of client end application as required
-Training of End users online for the Applications used
-Interaction with service providers for proper functioning Lease line and Internet connectivity
-Coordinating with Vendors for Procurement and support
-Giving support to other process for IT requirements (eg. Video-Conferencing, Audio Visual Systems)
-Testing new technologies
-Maintaining & updating Asset register and Annual Maintenance Contracts and regularly keeping track of the same.
-Creation of Process Manuals
-Hardware and software Installations as and when required
-Remote user support